Onboarding
Help customers get accounts, products, users, and roles configured correctly.
Connected support layer
The human support side of the FatHead ecosystem.
FatHead Services supports the customer journey while FatHead Systems keeps identity, access, licensing, and organization structure clean behind the scenes.
HELP
People-powered support
Services helps customers use the ecosystem without becoming the ecosystem.
FatHead Services remains the consulting, onboarding, setup, support, and training side of the company.
Setup & Configuration
Support product setup, hosting setup, website setup, and module activation.
Support
Create a clean service path when customers need help with Software, Hosting, or Systems.
Training
Help businesses understand how to actually use the tools without getting buried in complexity.
Service relationship
Systems knows the account. Services helps the customer.
Systems view
Who is the customer? What organization do they belong to? What products, modules, users, and licenses are active?
Services view
What does the customer need help setting up, learning, connecting, migrating, fixing, or improving?
Next step
Support the customer without fragmenting the account.
Services can help with onboarding, setup, training, and support while Systems keeps the customer account unified.